PO Box 1466
Mesa, AZ 85211
Hours of Operation
Closed Fridays & Holidays
480-644-4277 (GASS) or 911
480-644-2266 or 911
Monthly Safety Message
September is National Preparedness Month
Don't Wait for an Emergency to Prepare!
Include energy safety as part of your preparedness plans; Know how to recognize and react to an energy emergency.
Energy and other utilities may be damaged during emergencies and outages may occur. As part of emergency planning, it is important to learn how to detect an energy emergency and how to respond. Remember, regardless of your emergency plan; always follow the directions of on-site emergency officials.
Energy emergencies that would require you to go to a safe location and report the incident to the City of Mesa’s Energy Resources Department, SRP, and/or 911 include:
You smell natural gas (a rotten egg smell) or hear a hissing sound coming from appliances or meters. Leave the area immediately and call the City of Mesa gas emergency hotline at 480-644-4277 (GASS) or call 911.
You see a nearby transformer sparking or smoking. If there is a safe exit, leave the building immediately and call the City of Mesa electric emergency hotline at 480-644-2266 or the SRP electric emergency hotline at 602-236-8811 and call 911.
You see a downed power line. Always assume it is energized and dangerous. STAY CLEAR OF THE AREA and call the City of Mesa electric emergency hotline at 480-644-2266 or SRP electric emergency hotline at 602-236-8811 and call 911.
Your electrical outlets begin to spark or smoke, or your interior walls become hot to the touch. Leave immediately, go to a safe location and call 911.
When you return following an emergency, do not go inside a building until it has been cleared to do so by emergency officials. For more information on energy safety, visit mesaaz.gov/energy.
For additional information on natural gas safety, visit our
Safety & Education page.
Where can I find more information on the benefits, risks, and other information on interconnecting a solar PV system?
Download a study produced by Louisiana State University in conjunction with the Edison Electric Institute and other solar industry participants titled “Solar Power for Your Home, A Consumer’s Guide.”
How can I report utility theft?
Your safety is a priority! Therefore, because of the inherent dangers to our community, the City has provided persons who suspect theft, meter tampering and other possibly inappropriate or suspicious activity to utilities, a convenient way to report those suspicious activities.
While City employees are trained to detect signs of meter tampering and utility theft, anonymous tips are an important part of discovering theft. You can report meter tampering or other suspicious activities involving City utilities by calling 480-644-2221 or
What is utility theft?
Utility theft is the illegal practice of manipulating or bypassing natural gas, electric, and/or water meters to avoid paying for some or all of the service used. UTILITY THEFT IS DANGEROUS AND IT'S AGAINST THE LAW! It also increases operating costs for the City's Energy and Water Resources Departments and those increased costs, like all operating costs, find their way back to legitimate customers.
What are the dangers associated with utility theft?
Utility theft can result in fire, property damage and hazardous conditions that can cause personal injury. Attempting to bypass or tamper with electric, gas, or water meters can affect innocent members of the community as it may result in serious injury or death from fire, explosion, electrocution, and even jeopardize the safety of the City's water supply. Even if the danger does not occur at the time of the theft, the meter is often left in an unsafe condition that is potentially dangerous. Individuals caught stealing energy are subject to immediate disconnection of service, civil collection proceedings and the possibility of criminal prosecution that may result in a fine, imprisonment or both.
Does the City of Mesa have any solar/customer-owned programs or requirements?
I hear that incandescent bulbs are being phased out, is that true? If so, how does it affect me?
Yes. Since lighting accounts for about 15 percent of the electrical use in homes, the Energy Independence and Security Act of 2007 (the "Act") is targeting a reduction in energy used and greenhouse gas emissions by its provisions to transition end-use users of light bulbs to lower-wattage, energy-saving options. The Act does not restrict use of bulbs by average consumers (i.e. the Act DOES NOT require customers to throw out incandescent light bulbs). Instead, the Act imposes requirements on manufacturers and sellers of light bulbs and, therefore, will have an impact on products available for sale to consumers:
The Act requires that all light bulbs sold must maintain the same or greater light output and quality as an incandescent light bulb.
All light bulbs produced after January 1, 2012 must be 25 to 30 percent more energy efficient than today's technology of incandescent bulbs. This process will begin with the 100 watt bulb in 2012, the 75 watt bulb in 2013, and the 60 watt and 40 watt bulbs in 2014.
By 2020, all bulbs manufactured/sold will have to be at least 70 percent more efficient than today's incandescent bulbs.
Light bulbs meeting efficiency standards which will remain available for consumers to purchase include:
Compact fluorescent light bulbs (CFLs) now come in a variety of shapes, colors, dimmables and three-way;
Light emitting diodes (LEDs), which have been lighting up digital clocks and calculators for years, and
Who do I contact to have an electric meter replaced due to broken glass, etc.
If you live in the City of Mesa Electric service area, please contact Customer Service at 480-644-2221 or visit one of their offices at 55 N. Center or 6935 E. Decatur.
Who do I call if I live in the City of Mesa electric service area and experience *transformer problems, downed or low hanging power lines, or vegetation that are growing on or near power lines? **These are considered emergencies.
If you live in the City's electric service area, contact 480-644-2266.
*Transformer problems include: hearing popping noises, arching, fire, smoking, or leaking fluids. More FAQs