200 South Center Street
Mesa, Arizona 85210-1593
Hours of Operation
As the City's Information Technology Department, we are committed to providing secure, proven, innovative technologies that enhance operational efficiencies while providing convenient access to government information and services for citizens, visitors and businesses. Mesa is an innovator of technology solutions and is consistently nationally recognized for superior achievements!
The City of Mesa's Information Technology Department (ITD) provides the technology leadership, system implementation and ongoing support for a broad range of technologies used by City departments to provide quality services to our citizens, visitors and businesses. Technology services include:
Application Development & Support Services
A broad range of business applications, software and database systems are used to deliver City services, including Customer Relationship Management systems (CRM), Enterprise Resource Planning (ERP), Content & Document Management, Public Works, GIS, Judicial, License and Permitting, Community and Human Services, and several Public Safety applications. Application services include system implementation, development, enhancements and support.
Infrastructure Development & Support Services
The City's technology infrastructure consists of the physical hardware and systems needed to support the City's computing environment and applications, includes data network, telephone and physical layer connectivity, and our desktop, distributed, mainframe, and storage platforms. Infrastructure services include system implementation, development, enhancements and support. In addition, data operations, security, and asset management are all completed in this area.
Departments receive technical assistance and other customer support by Help Desk and Customer Service staff, as well as project management services through our Project Office. In addition, IT purchases ranging from the acquisition of basic commodities to formal procurement of IT applications and IT infrastructure, accounting services, department budget preparation and monitoring are all completed in this area.
Administration includes the internal services needed to support the delivery of information technology, including employee relations, policy and facility management, and administrative support.